User & Commercial Agreement

Terms of Service

Last Updated: November 2026 • Applicable across all PayTrail Tiers

1. Agreement to Terms

By creating an account, logging in, or accessing PayTrail ("the Platform", "we", "us", operated by PayTrail India), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all terms, you must not use or access the Platform.

2. Nature of Service & Financial Disclaimer

PayTrail is a software-as-a-service (SaaS) workflow and invoice tracking utility designed for Indian content creators, influencers, and agencies to log brand deliverables, generate GST/TDS tax invoices, and schedule reminder follow-ups.

• Non-Custodial Workflow: PayTrail is NOT a bank, payment aggregator, non-banking financial company (NBFC), or custodial escrow service. We do not hold, touch, transmit, or custody creator earnings.

• Remittance Channels: All brand deal payments occur directly between the brand sponsor and the creator via direct UPI, NEFT, RTGS, or IMPS into the creator's personal or studio bank account.

• Commercial Guaranty: PayTrail does not guarantee that a brand sponsor will honor its contractual payment commitments, nor does PayTrail assume liability for late, reduced, or disputed milestone settlements.

3. Subscription Plans, Billing & Taxes

PayTrail offers tiered monthly and annual subscription plans:

Free Plan: ₹0/month • Up to 5 active brand deals, 3 GST-ready invoices per month, manual email reminders, and Viral Studio sample preview.
Basic Plan: ₹399/month (or ₹3,990/year) • Up to 25 active brand deals, 15 GST/TDS-ready invoices per month with PDF download, dynamic UPI QR codes, automated email reminders, 20 automated WhatsApp reminders per month, and core Viral Studio tools.
Pro Plan: ₹799/month (or ₹7,990/year) • Unlimited brand deals and invoices, 300 automated WhatsApp reminders per month, custom reminder rules & quiet hours, multiple reminder contacts, collection analytics, and full Viral Content Studio suite with priority support.

Subscriptions are billed in Indian Rupees (INR) through authorized RBI-licensed payment aggregators (e.g. Razorpay). All prices are exclusive of applicable Goods and Services Tax (GST) unless explicitly indicated on the checkout receipt.

4. Cancellation and Refund Policy

• Cancellation Anytime: You may cancel your subscription at any time via your Account Settings. Upon cancellation, your subscription remains active until the conclusion of the current billing cycle (month or year). No further automatic charges will occur.

• End-of-Cycle Access: We do not provide prorated refunds for partial billing months. You retain full access to all paid plan features and data exports until the paid period concludes.

• Annual Plan 7-Day Money-Back Guarantee: First-time subscribers purchasing an annual plan are eligible for a 100% full refund if requested within 7 calendar days of initial purchase, provided no automated brand reminder emails or WhatsApp messages have been dispatched. Refund requests must be directed to Support Email or requested through our Contact Desk. Review our full Cancellation & Refund Policy.

5. Acceptable Use Policy

You agree that you will NOT use PayTrail to:

Spam, harass, or broadcast unsolicited automated messages to corporate or brand executives.
Issue fraudulent, fictitious, or forged tax invoices to misrepresent business revenue or evade taxes.
Fabricate false TDS claims or misrepresent GST registration details (Section 132 of the CGST Act).
Reverse engineer, scrape, bypass Row-Level Security, or overload platform infrastructure.

Violations of acceptable use subject the offending creator account to immediate termination without refund and referral to appropriate law enforcement authorities.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian law, PayTrail and its directors, employees, or affiliates shall not be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of business profits, uncollected brand deal payouts, or tax penalties resulting from user-provided inaccurate financial inputs.

In no event shall our total aggregate liability exceed the total subscription fees paid by you to PayTrail in the twelve (12) months preceding the claim.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

Questions regarding these Terms? ContactSupport Emailor visit ourContact Desk

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