Cancellation & Refund Policy

• One-Click Cancellation Anytime: You can cancel your subscription at any time directly through your dashboard at Settings → Subscription & Billing. No need to call or negotiate.

• Continued Access Until Period End: When you cancel, your account remains active with full access to all paid features until the final day of your currently paid billing period (monthly or annual).

• Automatic Charge Halts: Once cancelled, no further recurring charges will be initiated against your UPI autopay, debit card, or credit card.

• Safe Data Preservation: Your past invoices, generated PDF receipts, brand client contacts, and Viral Studio saved items are never deleted upon cancellation. Your account gently transitions to the Free plan.

• 7-Day Money-Back Guarantee on Annual Plans: First-time subscribers who purchase an annual plan are eligible for a 100% full refund if requested within seven (7) calendar days of initial payment, provided no automated brand reminder messages have been dispatched.

• Monthly Subscriptions: Monthly subscription fees are non-refundable for partial billing months because cloud resources, AI studio generation tokens, and payment tracking infrastructure are provisioned immediately upon upgrade. You retain uninterrupted access until the end of the 30-day billing period.

• Duplicate Charges & Technical Errors: If you were accidentally charged twice due to a network timeout, gateway re-attempt, or technical malfunction, our team will issue an immediate 100% refund for the duplicate transaction upon verification.

• Service Outage Credits: In the rare event of verified platform downtime exceeding 48 consecutive hours that prevents critical invoice generation, creators may request a prorated credit toward their next billing cycle.